This is a general interim policy for bookings made with Sri Welcome Tours and Travels, Chennai. Because travel bookings are made through third-party suppliers, the charges that apply to a cancellation depend on those suppliers. Any cancellation conditions stated in your quotation, invoice or booking confirmation take precedence over this general policy.
How to request a cancellation
Cancellation requests should be sent to us in writing, through WhatsApp or another confirmed communication channel.
WhatsApp: +91 95662 26814
A cancellation is effective only once it has been acknowledged by Sri Welcome Tours and Travels. Please do not assume a booking is cancelled until you receive our acknowledgement.
Cancellation charges
Cancellation charges are not fixed by us. They vary depending on:
- The airline
- The hotel
- The transport provider
- The destination management company
- Cruise, attraction or event suppliers
- Visa or insurance providers
- Your travel date
- The season
- The specific package terms
The actual cancellation charges imposed by these suppliers will be deducted where applicable.
Non-refundable components
Some parts of a booking may be partially or fully non-refundable where the relevant supplier imposes that condition. Depending on your booking, this can include flight tickets, train tickets, visa fees, insurance, special fares, promotional bookings, non-refundable hotel rates, attraction or event tickets, and supplier deposits.
We will tell you which parts of your booking are non-refundable when this applies.
No-show and unused services
A refund is normally not available for a no-show, late arrival, voluntary early departure, missed sightseeing, or unused accommodation, meals or transfers, unless the relevant supplier agrees to a refund.
Refund processing
Any refundable amount is determined after the applicable supplier cancellation deductions have been applied.
Where the refund depends on recovery from a supplier, we will process it after we receive the corresponding refundable amount from that supplier. Actual processing time varies depending on the supplier and the payment channel used, so we do not quote a fixed refund period.
Force majeure
Travel can be disrupted by matters outside reasonable control, including severe weather, natural disaster, government restrictions, political disturbance, road closure, flight cancellation, epidemic or pandemic restrictions, and other force-majeure events.
In these situations, whether rescheduling, a credit or a refund is possible depends on the terms of the relevant suppliers and on what we are able to recover from them. We will assist you reasonably in dealing with the suppliers concerned.
Cancellation before a booking is confirmed
An enquiry or quotation that has not resulted in a confirmed booking normally carries no cancellation charge. The exception is where we have already incurred a specifically disclosed non-refundable cost on your instruction.
Contact
Phone / WhatsApp: +91 95662 26814
Or use the Contact page on this website.