This policy explains how Sri Welcome Tours and Travels, a travel agency based in Chennai, Tamil Nadu, handles information shared by customers and website visitors. It is a statement of our own practices and is not a government-issued document.
Information we collect
We collect information that you choose to give us when you contact us or make a booking enquiry. This may happen through our website enquiry forms, our contact form, telephone calls, WhatsApp messages, or booking enquiries made directly with our staff.
Depending on what you share, this may include:
- Your name
- Your phone number
- Your email address, if you choose to provide one
- Travel dates
- Destination or package of interest
- Number of travellers
- Booking and enquiry details
- Messages and instructions you send us
- Basic technical and cookie information generated automatically by the website
How we use your information
- To respond to your enquiries
- To prepare quotations
- To arrange travel services you have asked for
- To provide customer support before, during and after travel
- To communicate booking information and updates
- To improve how our website works
- To meet legal and accounting obligations where these apply
Sharing information with service providers
To fulfil a booking we usually need to pass certain traveller details to the suppliers who actually provide the service. Depending on your booking, these may include hotels, airlines, transport providers, destination management companies, other tour operators, and visa or travel insurance service providers where you have asked us to arrange those.
We share only what is reasonably needed to make the booking work. These suppliers handle your information under their own terms and policies.
We do not sell customer personal information.
Cookies
Our website may use cookies and similar technology to keep the site working properly and to understand general usage patterns. Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how some parts of the website behave.
Data security
We take reasonable care to protect the information you share with us and to limit access to it. No method of transmission or storage can be guaranteed to be completely secure, and we cannot promise absolute security.
How long we keep information
We keep enquiry and booking information for as long as it is needed to provide the service, to deal with any follow-up or dispute, and to meet accounting or legal requirements that apply to us. Information that is no longer needed is removed or archived.
Your requests
You may ask us what information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. We will deal with reasonable requests within a reasonable time.
Contact us about privacy
For any privacy-related question or request, please contact us:
Phone / WhatsApp: +91 95662 26814
Or use the Contact page on this website.